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Rob van den Wijngaard
Speaker
Rob van den Wijngaard
Director SSC Finance/HR, Leiden University | Project manager SSC, University of Cape Town
Rob is responsible for building and implementing the Financial Shared Service Centre at Leiden University. With 38 staff his Shared Service Centre supports one of Europe’s oldest and leading international research universities. University Leiden has a total of 24 500 students and 4 500 employees.
Last year, Rob keynoted the 2018 PURCO SA Annual Conference. In the powerful presentation, as well as a detailed workshop, Rob shared how University Leiden transformed a decentralised, paper intensive administration to a fully digitised shared services centre that applies continuous financial data monitoring to avhieve continuous improvement. The transformation realised a 30% annual cost reduction, improved service quality and reduced operational risk. Success was achieved through a focus on change management, the 'stacking up' of smaller bite-sized projects to create a multiplier effect, and by paying attention to the integral impact of each project on people, processes, IT and governance.
Rob's 2018 PURCO SA presentation was a catalyst for his appointment at the University of Cape Town, where he working on a 3-year project to develop the UCT Shared Service Centre, and assist in expanding the SSC concept across the HE landscape in South Africa.
Presentation: Conference Day 1
Rolling out Shared Service Centres in South African Universities
Rob will revisit how shared services centres deliver significant benefits for universities, and will discuss the UCT Shared Services Centre project in the context of collaboration, leading the change, the four clover model (organisation; system; people; process), and building new skills, among other key drivers.